Privacy policy
Privacy policy
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you visit or make a purchase from mudxhand.com( the “site”) .
Personal information we collect
During your visit to our Site, certain information about your device are passively gathered. This includes data such as your web browser type, IP address, time zone setting, and specific cookies present on your device. Furthermore, as you navigate the Site, we record the pages or specific items you view, the sources that directed you to us (like referring websites or search terms), and information about your interactions with our content. This category of automatically collected data is termed Device Information.
When you complete a purchase or initiate a purchase process on the Site, we request and collect specific information from you. This typically includes your name, billing and shipping addresses, payment information, email address, and phone number. This dataset is termed Order Information.
Within the scope of this Privacy Policy, the term Personal Information encompasses both the Device Information and Order Information described above.
Web browser cookies
To enhance your experience on our Site, we may utilize cookies. These small files are placed on your device's hard drive by your web browser, primarily for record-keeping and occasionally to gain insights into your usage patterns. You retain control over cookie settings: your browser can be configured to reject cookies entirely or to notify you when cookies are being set. Please be aware that choosing to disable cookies may impact the functionality of certain Site features.
How we use collected information
·To enhance support services: Information you supply enables us to address your support inquiries and fulfill your assistance requirements more effectively.
·To customise user experience: We might utilise collective data to analyse how visitors as a whole engage with the features and content available on our platform.
·To refine our platform: We may apply the input you offer to enhance our offerings and solutions.
·To handle transactions: Information provided by individuals during a purchase is solely used to fulfil that specific transaction. We do not disclose this data to external parties beyond what is essential to complete the service.
·To conduct a promotion, competition, survey, or similar platform activity.
·To dispatch communications on subjects we believe will interest users, to which they have consented.
·To send regular emails: We may employ the email address to transmit order-related information and updates. It may also be used to reply to questions, requests, or other messages. If an individual chooses to subscribe to our communications, they will receive messages that could contain company announcements, updates, information about related offerings, etc. Should they wish to opt out of future emails at any point, detailed unsubscribe instructions are included at the bottom of each message, or they may reach out to us through our platform.
Sharing your personal information
We do not engage in selling, trading, or renting users' personal identification information to external entities. We might disclose generic aggregated demographic data, which is not associated with any personal identifiers of our visitors or users, to our business collaborators, trusted affiliates, and advertisers for the objectives previously stated.
For instance, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may enlist third-party service providers to support our operations and the Site, or to manage specific activities on our behalf, such as distributing newsletters or conducting surveys. We could share your information with these third parties strictly for these defined purposes, conditional upon having received your explicit consent.
Data Retention
When an order is placed via the Site, we will retain your Order Information in our internal records unless and until you request deletion of this information.
Changes
We may periodically revise this privacy policy to account for changes in our practices or due to other operational necessities, legal obligations, or regulatory requirements. We will mark the latest adjustment time at the end of the privacy policy pages.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by e‑mail at hello@mudxhand.com
Last updated 1st July 2025